Frequently Asked Questions

Fill out a Work Order https://bit.ly/UMHBWorkOrder. You will need to provide your contact information, specify the location of the issue (such as the room and building), and describe the problem you are experiencing.

You can report a variety of issues, including:

• Maintenance problems: broken windows/doors, leaks, or damaged equipment.
• Electrical issues: power outages or faulty outlets.
• Plumbing concerns: clogged drains or low water pressure.
• HVAC problems: heating or cooling malfunctions.

If you're unsure whether your issue should be reported to the Physical Plant, feel free to reach out for guidance!

For non-urgent requests, please submit a work order. For urgent issues, contact your RA/RD or campus police, and they will reach out to our after-hours technician. In the event of an emergency (such as a gas leak or fire), call 911 immediately and then notify your RD/Campus Police.

The time it takes depends on the issue: Urgent requests (like safety concerns) are usually handled within 24 hours. Non-urgent requests (like routine fixes) are completed within 1–5 business days.

Updates will be sent to the email address associated with your original work order. You can also give us a call at (254) 295-4586. If parts need to be ordered, it may take longer to complete the request.